At th15, we believe gaming should always be fun — never a source of stress, financial strain, or harm. We're committed to giving every Filipino player the tools, information, and support they need to stay in control and enjoy the experience responsibly.
Six pillars that define how th15 protects every player on the platform
th15 enforces a strict minimum age of 21 years for all players, in line with Philippine law and PAGCOR regulations. Every account undergoes age verification during registration. Underage gambling is illegal and we take this seriously — accounts found to belong to minors are immediately closed.
th15 operates within the regulatory framework set by the Philippine Amusement and Gaming Corporation (PAGCOR). Our responsible gaming policies are designed to meet and exceed PAGCOR's player protection guidelines, ensuring Filipino players are always safeguarded by a licensed, accountable operator.
Set your own daily, weekly, or monthly deposit and loss limits directly from your th15 account dashboard. Once a limit is set, it takes effect immediately. Increasing a limit requires a mandatory 7-day cooling period — a deliberate design choice to protect players from impulsive decisions.
If you feel you need a break, th15 offers both temporary cooling-off periods (24 hours up to 6 weeks) and permanent self-exclusion. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period. Your wellbeing comes before any revenue consideration.
It's easy to lose track of time when you're in the zone. th15 lets you set session time reminders that pop up after a duration you choose — 30 minutes, 1 hour, 2 hours, or custom. These gentle nudges help you stay aware of how long you've been playing so you can make conscious decisions.
Our Filipino support team is available around the clock — including weekends and public holidays. If you or someone you know is struggling with gambling-related issues, our support agents are trained to listen without judgment and guide you to the right tools and resources.
All tools are available in your th15 account dashboard — no need to contact support to activate them
Cap how much you can deposit per day, week, or month. Reductions apply instantly; increases require a 7-day wait.
Set a maximum amount you're comfortable losing in a given period. When reached, further play is paused until the period resets.
Receive an on-screen notification after a set play duration. A simple but effective way to stay mindful of your time.
Take a short break from 24 hours up to 6 weeks. Your account is temporarily suspended — no logins, no deposits, no play.
Permanently or indefinitely exclude yourself from th15. Processed within 24 hours and irreversible during the exclusion period.
Review your full gaming and transaction history at any time. Transparency about your own activity is a key part of staying in control.
Periodic pop-ups showing your session duration and net result. A quick reality check to help you make informed decisions mid-session.
Reach our responsible gaming support team 24/7 via live chat. Confidential, judgment-free, and always available for Filipino players.
Gambling is meant to be entertainment — a fun way to unwind after a long day in Manila, Cebu, or wherever you are in the Philippines. But for some players, it can become a problem. Here are signs to watch out for in yourself or someone you care about:
If you recognize any of these signs, please reach out to th15 support or use our self-exclusion tools. You are not alone, and help is available.
Answer these questions honestly. If you answer "yes" to two or more, consider using th15's responsible gaming tools or speaking with a support agent.
Have you ever gambled with money that was meant for essential expenses like rent, food, or bills?
Do you find yourself thinking about gambling frequently, even when you're doing other things?
Have you tried to stop or reduce your gambling but found it difficult to do so?
Do you feel the need to gamble with larger amounts of money to get the same level of excitement?
Has gambling caused problems in your relationships, work, or financial situation?
Do you return to gambling the day after a loss to try to win back what you lost?
This self-assessment is for informational purposes only and is not a clinical diagnostic tool. If you are concerned about your gambling behavior, please contact our support team.
Setting up responsible gaming limits on th15 takes less than two minutes
Sign in to your th15 account using your registered mobile number and password.
Navigate to your profile icon in the top right corner and select "Responsible Gaming" from the dropdown menu.
Select from deposit limits, loss limits, session reminders, cooling-off periods, or self-exclusion — whichever fits your needs.
Confirm your selection. Limits and exclusions take effect immediately. You'll receive a confirmation notification on your registered mobile number.
Can't find the settings? Our 24/7 support team can activate any responsible gaming tool on your behalf — just reach out via live chat.
Responsible gaming at th15 isn't just a legal checkbox — it's a genuine commitment to the wellbeing of every Filipino player on our platform. Whether you're spinning slots after work in Makati, playing bingo on a lazy Sunday in Cebu, or trying your luck at live casino games from Davao, th15 wants your experience to stay positive, controlled, and enjoyable.
The core principle of responsible gaming is simple: gambling should be treated as entertainment, not as a way to make money or solve financial problems. Every game at th15 — from slots to bingo to live dealer tables — is designed with random outcomes. There is no guaranteed winning strategy, and past results never predict future ones. Understanding this is the foundation of a healthy relationship with gaming.
th15 encourages all players to set a personal entertainment budget before they start playing — an amount they are genuinely comfortable losing, the same way you'd budget for a night out or a movie. Once that budget is spent, the session ends. This simple habit makes a huge difference in keeping gaming fun and stress-free.
We also recognize that life circumstances change. A player who gambles responsibly today may face financial stress, personal loss, or mental health challenges tomorrow that make gambling riskier. That's why th15's responsible gaming tools are always available — not just when you sign up, but throughout your entire journey on the platform. You can adjust your limits, take a break, or self-exclude at any point, no questions asked.
For players who feel they may have developed a gambling problem, th15 strongly encourages seeking professional support. Problem gambling is a recognized condition, and there is no shame in asking for help. Our support team can provide guidance and point you toward appropriate resources available to Filipino players.
th15 is built for Filipino players who want great games and a platform that genuinely looks out for them. Set your limits, play your way, and know that our team is always here if you need support.
21+ only. Gambling is addictive. Know when to stop. PAGCOR regulated.